Spectramind Technologies Presents ISO/IEC Foundation Certificate (ISO20000) Training Program

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Spectramind Technologies Presents ISO/IEC Foundation Certificate (ISO20000) Training Program

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Course Overview & Objective

The target audience includes employees of both internal and external service providers, who play a role or have an interest in ISO/IEC 20000, even if such an organization is not (yet) certified. The ISO/IEC 20000 Foundation Certificate is particularly aimed at this wider audience. In addition, for customers considering requesting their service providers to become ISO/IEC 20000 certified, they can get an insight into what can be expected of their service providers.
The ISO/IEC 20000 Foundation Certificate is a prerequisite for the other qualifications within the ISO/IEC 20000 qualification scheme.

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Who should attend?

• learn more about the ISO/IEC 20000 standard and how it relates to IT Service Management
• improve their skills in Support, Control and Delivery of IT Services, Management and Improvement of ITSM Processes, Alignment of IT and the Business
• train their management, consulting and auditing proficiency
• support, or will be supporting, their organization in the implementation, operation and improvement of ISO/IEC 20000
• want to become certified as (senior) managers, consultants or as internal or external auditors
• ITIL Certification at the Foundation Level is prerequisite
• Is working in any aspect of Service Management.

• Intends to acquire knowledge of ISO/IEC/20000 standard, parts 1 and 2.

• Intends to acquire knowledge of Quality Service Management and Best-practices.

• Is implementing Best-practices processes based in ITIL Framework in an IT environment.

• Intends to obtain the SQMF Foundation Certificate in Quality Service Management.

• Is a customer of IT considering requesting their service providers to become ISO/IEC 20000 certified.

• Is a customer of IT and requires an understanding of how IT support and delivery processes can best be accomplished and/or improved using the ISO/IEC 20000 standard.

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Topics Covered

1. Understanding the definitions and principles of service quality management
2. Understanding the position of ISO/IEC 20000 in IT Service Management
3. The quality specifications for IT Service Management
4. The code of practice for IT Service Management

Day 1

• The evolution of IT Service Management (ITSM)

• Introduction and background of ISO/IEC 20000

• Benefits and challenges in implementing a Quality Service Management System

• Relationship of ISO/IEC 20000 to the BS 150000 Standard, and to the Information Technology

Infrastructure Library (ITIL)

• Essential definitions

• Understanding and interpretation of ISO/IEC 20000-Part 1

• The mandatory requirements for ITSM

• Homework - reading assignment

Day 2

• Understanding and interpretation of ISO/IEC 20000-Part 2

• The application of the British Standard BS 15000 and ITIL (Guidance for ITSM implementation)

• Homework - reading assignment and sample exam

Day 3

• Sample exam review

• Criteria for organizational accreditation

• Introduction to evaluation and auditing of an IT Management Quality System based on ISO/IEC 20000

• General review

• SQMF exam

ISO/IEC 20000 Part-1: The Quality specifications for IT Service Management

Participants will be able to understand and describe the requirements for:

• A management system

• Planning and implementing Service Management

• Planning and implementing new or changed services

• The Service Delivery processes

• The Relationship processes

• The Resolution processes

• The Control processes

• The Release Management process

• Understand the importance of Quality in IT Service Management

ISO/IEC 20000 Part-2: The code of practice for IT Service Management

Participants will be able to understand and describe Best Practices for:

• A management system

• Planning and implementing Service Management

• Planning and implementing new or changed services

• The Service Delivery processes

• The Relationship processes

• The Resolution processes

• The Control processes

• The Release Management process

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Delivery Method

• Training is designed as Highly Illustrative, interactive and is covered with extensive practical experience.
• More emphasis on discussions and queries.
• Includes useful templates and infrastructures for implementing Project Management.
• Case study material, exercises and appropriate handouts for extra reading/knowledge will be provided.

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Please Note:

• we have an accreditation for own courseware for ITIL Foundation and Service Manager
• Simulation for effective learning of the ITIL Concepts
• Dedicated trainers with industry experience in consulting in ITIL and ISO 20000
• Experience in various industry verticals
• Experience and exposure to related quality standards/ best practices / IT Governance aspects like Six Sigma, CobiT, ISMS, CMMI,PMP
• Innovative & Motivating Teaching approach
• Trainers having expertise on Tools and Tools integration (BMC-BSM, Remedy & PATROL, IBM Tivoli)
• Excellent past records (More than 98% passed at ITIL-F and more than 75% passed at ITIL-SM)

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Registration Details

Course Fee(Inclusive of Study mtl, Question bank & Case Studies, Mock Tests, etc.) :
Single Nomination:
285$

About the ITIL Exam: (Visit: http://www.exin-exams.com/exams/exam-preparation.aspx)

Forthcoming Exam dates: Online exam

Exam fees: Rs 7,500 to be paid to Exin

Exam Center: Hyderabad, Mumbai and other metros

Registration Details

Course Fee:
Single Nomination:
285$

Course Dates, Venue & Timings:

Sl.No.	State	City	Batch-1-Dates	Batch-1-Dates	Batch-2-Dates	Batch-2-Dates	Batch-3-Dates	Batch-3-Dates	Batch-4-Dates	Batch-4-Dates	Venue
1	AP	Hyderabad	7-Sept	8-Sept	1-Oct	2-Oct	28-Oct	29-Oct	25-Nov	26-Nov	Flat no 417,Annapurna Block,Aditya Enclave,Ameerpet,Hyderabad-500016 Tel: [phone]
2	DELHI	New Delhi	10-Sept	11-Sept	4-Oct	5-Oct	1-Nov	2-Nov	1-Dec	2-Dec	New Delhi
3	KARNATAKA	Bangalore	22-Sept	23-Sept	7-Oct	8-Oct	4-Nov	5-Nov	4-Dec	5-Dec	DBS business center , Cunningham road (near to : Indian Express),shivajinagar,Bangalore
4	KERALA	Cochin	16-Sept	17-Sept	10-Oct	11-Oct	7-Nov	8-Nov	7-Dec	8-Dec	Ernakulam
5	MAHARASHTRA	Mumbai	19-Sept	20-Sept	13-Oct	14-Oct	10-Nov	11-Nov	10-Dec	11-Dec	Mumbai
6	MAHARASHTRA	Pune			16-Oct	17-Oct	13-Nov	14-Nov	13-Dec	14-Dec	Hadapsar
7	TAMILNADU	Chennai	25-Sept	26-Sept	19-Oct	20-Oct	16-Nov	17-Nov	16-Dec	17-Dec	Chennai
8	WEST BENGAL	Calcutta	28-Sept	29-Sept	22-Oct	23-Oct	19-Nov	20-Nov	19-Dec	20-Dec	Kolkata
9	NCR Region	Noida	4-Sept	5-Sept	25-Oct	26-Oct	22-Nov	23-Nov	22-Dec	23-Dec	NOIDA

Kindly register for the courses in your cities at least 2 days in advance.
Timings: 0900 - 2100 hrs

Book online :http://www.acteva.com/booking.cfm?bevaid=168444

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Online / Instructor Led Training Program for the ISO20000 Certification examination

Contact Details:

Mr. Vijay- INDIA , HYDERABAD
Phone: [phone]
Mobile: [phone]

Mr Vijay - UK , LONDON
Mobile : [phone]

Register Online: moc.snoitulosdnimartceps|ofni#moc.snoitulosdnimartceps|ofni
Email: ni.oc.oohay|pmpaqscyajiv#ni.oc.oohay|pmpaqscyajiv
Yahoo chat: vijaycsqapmp
Google chat/Skype chat/AOL chat/ICQ chat: tiptopten2000
http://spectramindsolutions.com